Returns & Exchanges
If your not completely satisfied with your hand crafted sunglasses or glasses and require a return or exchange : please send an email to firstname.lastname@example.org including your full name and order number as it appears on your order email confirmation.
We will be happy to offer advice on alternative eyewear styles, should this this be a problem, or alternatively issue you with a returns authorisation.
Returns must be made within 7 days after you have received your package. You are responsible for the cost of returning the item to us.
The goods are your responsibility until we receive them back at the store, so please look after them. We recommend a traceable and insured postage service as we cannot take responsibility for items lost / damaged during transit.
Once the item returned has been inspected by us you will be entitled to receive an exchange or a refund as requested by you. We will issue you with a full refund of your original order amount as per your statutory rights. Refunds will be issued by us within 48 hours of receipt of your item(s) at the shop. Depending on your bank please allow up to 1-3 weeks for credit to appear on your statement.
Contact us on email@example.com for your returns. We will advise either our London or Brighton venues.
When returning items from outside the EU please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly.
Unfortunately failure to do this will result in the parcel being held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released. This is a non-refundable charge.
London or Brighton (Tel) 07464793480
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